Return Policy

1. Easy Returns

✅ Return Window:
30 days from delivery date 
⚠️ After 30 days: Final sale (except defects)

✅ Conditions:

Unused with tags attached (for pet safety)

No chew marks/scratches（ Pet Toy Specifics）

Original packaging （ Including Security Labels）

2. Return Process

Step 1: Email care@squeakypets.com with:
➤ Subject: "RETURN #Order123"
➤ Photo of item + reason

Step 2: We reply within 2 hrs with:
✓ Return Authorization #
✓ Nearest USPS/FedEx drop-off map

Step 3: Ship back with:

Tracking REQUIRED ($3-5 via USPS Ground)

RA# on package exterior

✨ Pro Tip: Snap photo of packed box + receipt!

3. Refund Rules

Item Status	Refund Action	Timeline
New & Unopened	100% refund	3-5 business days
Defective/Damaged	Refund	24hrs after proof
Buyer’s remorse	Refund minus $5 restocking fee5-7 days

�� Non-Refundable:

Shipping costs

Personalized toys

5. Peace of Mind Protections

�� Lost in Return?
Provide tracking# showing delivery → Full refund

�� Damage During Return?
Email photo proof within 48hrs → 50% refund

Contact Our Happiness Pack

✉️ Email: care@squeakypets.com
⏰ Response Time: 91% under 2 hrs (2024 avg)
�� Return Portal: squeakypets.com/returns

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