Shipping Policy | Delivery Timelines

Shipping & Delivery Policy

�� Important Notice:
Due to global supply chain adjustments, deliveries may experience 2-4 day delays. Rest assured, we’re hustling to get your pet’s playtime essentials to you

1. Shipping Costs

Calculated by product weight + box size

View exact fees at checkout (Free US shipping on orders >$49)

2. Delivery Timeline

Phase	Duration	Details
Processing Time	2-5 business days	Order verification & packing
Shipping Time	6-12 business days	US delivery via USPS/FedEx
Total Estimate	8-17 days	Excludes holidays/sales events

⚠️ Peason Note:
During holidays (Nov 15-Jan 5) or mega sales, add +4 days.

3. Where We Ship

Region	Coverage	Restrictions
United States	All 50 states + DC	❌ APO/FPO/PO Boxes

4. Track Your Order

Step 1: Check shipping confirmation email (sent within 24hrs of dispatch)

Step 2: Use tracking link with live GPS map

Delayed update? Tracking data may take 48hrs to activate

Pro Tip: Bookmark our Order Tracker for real-time updates!

5. Delivery Issues? We’ve Got You!

�� Delayed Package?

We’ll proactively email you if delay > 5 business days

Options:
✓ Free replacement via expedited shipping (if stock allows)

�� Lost Package?

Report after 20 business days from shipment date

We’ll either:
✓ Reship immediately (free of charge)
✓ Refund 100%

6. Order Cancellations & Returns

Timeline	Policy
Before Processing Starts	Full refund in 1-3 business days
After Shipment	❌ Cancels	✅ Easy Self-Returns (see below)

Return Instructions:

1：Email care@squeakypets.com with subject: "RETURN #OrderID"

2：We'll send return authorization within 24hrs

3：Ship back unused items within 30 days at your cost

4：Refund issued within 48hrs of warehouse receipt

�� *Return Shipping Tip: Use USPS Ground Advantage® (avg. $3-$5 within US)*

Contact Our Pet Happiness Squad

Email: care@squeakypets.com (Avg. reply time: 2.1 hrs)

WeChat: +8615908117375 (English/中文 supported)

Live Chat:  (9AM-9PM EST)

P.S. Lost a toy during shipping? Send us a TikTok unboxing video @squeakypets – we’ll send a surprise upgrade! ��